What should I do if I can't join a lesson's Zoom meeting?

The Zoom meeting should open automatically as soon as you hit "Enter" in the Upcoming Lessons section. If it doesn’t, or you got an alarm that your student has entered, but you can’t see them in Zoom, please follow these steps:

• Refresh the page or enter the lesson again — Make sure that pop-ups are enabled on your browser
• Click "Zoom Troubleshooting" (top right-hand corner of the Lesson space) and “Copy meeting ID”
• Open the Zoom application on your computer and enter the lesson's Zoom ID

For more details, please visit the Tutor Tech Issue Protocol.